Obviously, we want every one of these transactions to have a consistent, meaningful, positive outcome." "At Matrix we define it as the synthesis of how a user interacts with our tools, communications and employees. "The customer experience movement is much bigger than just our industry, it's a global phenomenon," said Ken Cope, president of Matrix. The new mobile release is the first wave of innovation to come from the company's CX, or customer experience, strategic initiative. Matrix integrates short- and long-term disability, workers' compensation, return-to-work services and personal/family and medical leave programs to help employers realize time, efficiency and productivity gains.Īn early technology leader in the absence management space, Matrix was among the first to offer telephonic claim intake for virtually any type of employee absence pioneered secure online claim intake and introduced the industry's first - and most functionally robust - mobile application. Sporting a new, more intuitive look and feel, the 4.0 mobile app now allows smartphone and tablet users unparalleled functionality. (Matrix), a leader in helping employers proactively manage employee absence, productivity and related payments, has released an upgrade to its industry-leading mobile application. PHOENIX, AZ -(Marketwired - June 10, 2015) - Matrix Absence Management, Inc.
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